The Evolution of Support Package

Hi there, Sometimes there are issues that you will face as a Sitecore developer, you may ask some help for Sitecore , and for that, you should create the Support Package and send to them for the analysis.(You must hold a valid Sitecore Certification)

In the past, I used to create that package manually until the “Support Package Generator” arrived, this tool helped me a lot. But times are changing, and Sitecore is incorporating some cool features recently. if you are using an old version of Sitecore, SSPG maybe very helpfull

SSPG
Sitecore Support Package(SSPG)

But, if you are using 8.2 or later versions, you will find this on “Control Panel”

Control panel

 

So let’s access the Sitecore dashboard -> “Control Panel” – > “Administration Tool”

Adminstration
“Administration” can be found on “Control Panel”

The Administration tools provide you a Swiss Army Knife

Check for “Support Package”

Support Package
http://mysite/sitecore/admin

The Support Package will show you a wizard

Step 1) fill the fieldsstep1

Step2) Check all the things that you think relevant to the Ticket

Step2

Step3) Your package is now generate, Click “download Package” and send to Sitecore

Step 3